Shipping Policy

Shipping and handling charges are determined by the amount of your total order after any deductions. All lingerie sleepwear online orders are subject to verification but not to special offers. Please note that the total shipping and handling charge will not increase. 

Undeliverable Packages & Incorrect Addresses

  • Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
  • We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
  • Why Was My Package Undeliverable?
    Our carriers may deem a package undeliverable for one of the following reasons:
    • Incorrect Address.
      If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case so please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Address book" link in My Account.
    • Other Address Problems.
      In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.
    • Failed Delivery Attempts.
      Most of our carriers make three attempts to deliver a package.

Shipping Method & Order Confirmation

Currently, Sorella lingerie Malaysia ships out orders using DHL. We will update you the tracking number via email in 2-3 working days from receiving your order.

Your order status will be updated as soon as we ship out your order.

Once your bra Malaysia online order has been shipped out of our warehouse, you may trace your tracking number on the respective courier service websites for the status of your order. You can use the following link to trace your order delivery status: DHL

Your order will be shipped out within 3 business days from your purchase date. Tracking will be available within 24 hours after shipment.  

To get your shipping status, please CLICK HERE and enter the tracking number provided on your shipping confirmation