Due to hygiene reasons, returns and exchanges will not be accepted for all panties and girdles sold online. For merchandise purchased online, we will allow exchanges within 14 days to ship back to us by using customer's own courier. We are unable to accept merchandise when the sewn-in garment tag has been cut or the price tag has been removed.
Returned merchandise must be in its original state, deemed to have tags attached, or be defective to be accepted for a refund. We highly recommend you to refer to our Sorella size chart to determine your best-fit size before making your purchases. SALE or FLASH SALE items are not exchangeable.
You may return your order or items if all the following reasons are met:
- You received a damaged item from the courier.
- The goods must be in an 'as new' condition and return in the ORIGINAL, undamaged packaging along with the accessories and free gifts received with it.
- The product must not have been used.
- Sewn-in garment tag must not be cut
- Price tag must not be removed
Please reach us at email@example.com for us to confirm if your order is returnable and to start the return process.
Please keep the Tracking Number for the parcel provided by Poslaju or other courier tracking number to monitor your shipment to us.
We will conduct an evaluation within two (2) business days of receiving your returned items, you will receive a whatsapp or email notification once the returned item is received at the warehouse.
If your return is valid, we will process your refund or replacement, based on what you have indicated in the return form.
If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges.
Damaged or Faulty Products
We do our utmost to ensure all items sold are of the highest quality. However, should you have concern about a faulty or damaged item, please email us at firstname.lastname@example.org
Problems with Order
If the product received does not correlate with the product you ordered, please email us at email@example.com within 7 days of receiving the product, so we can urgently review the matter for you and arrange for re-shipment for the correct product.
Should a refund be given due to our inability to fulfil order, the refund amount will be credited back into your bank account which you will need to provide to us. Dependant on your bank, it may take a business day or two for the refund to be reflected in your statements.